Let’s look at the system perspective and the best way to develop statistics and how to use them for improvements. It’s interesting that the idea of statistical process control can be traced back to some of the Deming principles and the system perspective, however most people don’t even consider a system perspective when developing statistics. Ignore it and hope it goes away – primarily because they haven’t really accepted that this is a true measure of the process success.Typical responses are to tell people to work better to fix the metrics.Initiate no formal projects, or take any meaningful action when the process isn’t trending well.In general, I see a lot of companies take this typical approach. This would include things like the health of a quality system, or of something like a manufacturing process. is easy and straightforward, they sometimes get bogged down in reviewing more in-depth process performance. While the trending of discreet process outputs, yield etc. It seems a lot of companies get asked to look at metrics or trend their performance. While this doesn’t seem to make sense, when I look at the misuse of the data, I see many of the same issues across many different sites. In my experience, I see a lot of companies using trend charts and statistics to get a view of their process, when what they are actually doing is avoiding looking at their processes and waving meaningless numbers around.

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